|JEAR is Committed to Complete Customer Satisfaction
We understand that trusting your freight to someone else can be tough. Our goal is to take the stress out of that decision. JEAR Logistics serves companies ranging in size from start-up to Fortune 500. They choose us because of our commitment to customer service. That commitment ensures your company timely shipping, in the most efficient manner.
Service is “The JEAR Way”
Whether customer or carrier, we understand your freight is priority. Because of this, we treat every relationship as a partnership and every load as our own, making it our priority, as well. We accomplish this through The JEAR Way, which is a complete commitment to service.
The JEAR Way is our core values of exceeding industry standards for work ethic and working together as one with complete integrity and accountability in all we do. This is an all-encompassing culture which we apply to every situation be it customer or carrier, and on every level. It begins and ends with our desire and commitment to serve.
At JEAR your success matters, we pride ourselves on the service that our customers and carriers receive. We strive to be the first and only call that you make when deciding on your freight needs.
Thank you for giving us the opportunity to serve you.
Ways We Ensure Complete Customer Satisfaction:
- Logistics Account Executive as your single point of contact
- Guaranteed live response, 24 hours per day, 7 days per week
- Custom load board, designed and owned by JEAR, that easily tailors to the specific customer needs. Please refer below to sign up for your own CLB (Customer Load Board)
- Service variety: dry van, refrigerated van, flatbed, stepdeck, Conestoga, LTL, container, rail
- Service throughout the continental United States and Canada
- Complete carrier qualification process to ensure the quality of each truck company according to TIA standards
- Login username and password for personal tracking of all shipments
- Request POD’s and request your current A/R
"We've worked with JEAR Logistics for over 6 years. During that time, they have proven to be committed to understanding our loads, to handling every load we offer to them and to communicating with us the progress of each load from start to finish. Day or night, we know we can call JEAR and count on them to get our loads moved promptly and worry-free."
- Response from a JEAR Customer Satisfaction Survey